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Sky Addons Pro comes with a 14-day money-back guarantee. Here is how refunds, renewals and cancellations work.
We want you to be sure about Sky Addons Pro. If it is not right for you, tell us within 14 days of buying and we will refund you. This policy explains how that works and what it covers.
Every new purchase of a Sky Addons Pro plan — yearly or lifetime, on any tier — is covered for 14 days from the date of your order. If you are not happy for any reason, you can ask for a full refund within that time. You do not have to give a reason, although your feedback helps us improve.
Sky Addons is a product of wowDevs, so refunds are handled by the wowDevs team and paid back through FastSpring, our authorised reseller. This policy forms part of our Terms & Conditions.
Refund requests are accepted only by email from the address used for the purchase. Messages on WhatsApp, live chat, support tickets or social media, or emails from a different address, do not count as a refund request. This protects your purchase from anyone else asking for a refund in your name. If you can no longer use that email address, contact us before the 14 days end and we will help you verify the purchase.
Nothing in this section removes rights you have under consumer law — see “Your legal rights” below.
Bundles are covered by the same 14-day guarantee, counted from the date of the bundle order.
Upgrades: if you upgraded to a higher plan and change your mind, contact us within 14 days of the upgrade payment and we will review it.
Yearly plans renew automatically every year until you cancel. To stop the next renewal, cancel before your renewal date by emailing [email protected] or opening a ticket at wowdevs.com/support. Your licence stays active until the end of the period you have paid for.
Renewal payments are not covered by the money-back guarantee and are not refundable, except where the law requires. If you were charged for a renewal you meant to cancel, contact us straight away and we will see what we can do.
Lifetime plans are paid once and never renew.
If you were charged twice for the same order, or charged a different amount from the one shown at checkout, contact us. Once we confirm it, we will refund the duplicate payment or the difference.
Please contact us before opening a chargeback or dispute with your bank — we can usually sort things out much faster, while a dispute can take weeks. While a dispute is open, the licence connected to it may be suspended. If the payment is reversed, the licence ends.
This guarantee is given in addition to your rights under the law where you live, not instead of them.
If you are a consumer in the EU or UK, you normally have 14 days to withdraw from an online purchase. For digital content, that right can end once the download or licence starts with your consent. Our 14-day money-back guarantee still applies either way.
We may update this policy from time to time. Your order is covered by the version in force on the date you bought. The date at the top of this page shows the latest version.
Refund requests: email [email protected] from the address you used to buy, with your order reference or licence key. For other questions, open a ticket at wowdevs.com/support.